We teamed up with a US-based, industry leader in the manufacturing of Electronic Safekeeping Devices that was facing issues on multiple fronts:
The mandate we received from them required us to design separate solutions to help them overcome each of those issues.
When we took on this project, the client had an existing setup that was falling short of enabling them to tackle a few operational issues and serve their customers as best as they could. They were faced with problems like:
The challenge for us was to create an infrastructure that would not only tackle these issues but also create a smooth operational flow to create operational synergy and help our client take better care of its customers.
We deployed a heavy tech stack to come up with solutions for our client comprised of tools such as:
Using this tech stack, we created a separate admin website that lets our client’s team onboard more individuals to better process orders and onboard locksmiths across the country to boost their customer issue redressal timelines. Our focus was on automating maximum elements in this admin website to reduce the layovers caused by manual processes.
We created an app that lets customers reset the lock combination of their safe at their will, hence eliminating their dependence on administrative help. Customers were able to directly contact locksmiths for any and all issues and seek a quick fix to a plethora of issues.
Additionally, we helped our client integrate a payment gateway in the purchase process that enabled customers to structure their payments into interest-free instalments. This was done with the sole purpose of simplifying the purchase process and boosting orders.
Our biggest observation was the visible change in the flow of operations, both internally and externally. Automating certain elements provided our clients with the bandwidth to channel their focus on the customers and aid their purchase and product user experience.
We collaborated with a company which was a huge name in the business of import/export of Ayurvedic products and was looking for a better order management mechanism. They were relying solely on excel sheets and were on the lookout for a more efficient way to organise, manage and keep track of their orders.
We partnered with a company in the travel booking and management space that enables corporates to book, customise and manage their travel programmes. They came to us with a mandate of revamping their website and mobile apps in a bid to retain more customers, reduce negative feedback and redesign their platform to match the industry standard.
Our team was tasked with designing a tool that helps our client manage everyday functional services such as accounting for cost, billing their customers and the like. It also acts as a shared procurement and collaborative platform for partner companies to leverage the shared resources and run their operations.
We were tasked with creating an MCIS (Merchant Campaign Item Selector) that would let users create a price and items list for advertising vehicles on our client’s website.
We were given the mandate to create an application for a big name in the retail industry that enables its store owners to order new, pre-defined digital signages or customise their own signages.
We worked on a project for a huge name in the retail sector that was facing problems in organizing the data of its products and vendors in a way that it could be used for promotional events and understanding customer preferences across demographic segments.
HRHNext, a client of ours in the Customers Solutions Space, needed an all-in-one HRMS Application for their employees. They aimed to enable all employees to access a unified dashboard that they could use for their day-to-day operations.
A multinational pharmaceutical company tasked with creating an all-in-one unified application that would bring Doctors, Patients, Pharmacies, and Health Insurance providers to a single platform. Their aim was to make it easy for patients to book consultations and appointments, access lab reports, order medicines, and procure all their insurance information from a single interface.
Stanford Sonoma, a major player in the Commercial Restaurant Supplies industry, was looking to expand the scope of its operations by digitizing its offerings and foraying into the e-commerce sector.
We collaborated with one of the biggest global sports apparel brands in the world to create an application that professional designers and sports persons could use to customize equipment like football gloves, chest guards, baseball fielding, and batting gloves.
A client of ours in the Online Education space asked us to design a website that would serve as a platform for teachers to share curriculum-driven content and would enable students to access that content in an interactive and engaging manner. Their idea was to use stories and characters as a part of their pedagogy because they felt that an immersive experience is the best way to attract and retain the attention of children.